The following document includes our Sales Policy, Return Policy, Privacy Policy and any pertinent Legal Notices.

 

Discount Solar Supply welcomes orders shipping to addresses in the U.S., possessions and territories of the United States, as well as orders shipping to APO and FPO addresses. Orders shipped outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by wire transfer.

 

Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Discount Solar Supply makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

 

 

Limited Warranty


Unless otherwise noted, all of the alternative energy products sold on our web site are brand new and include a manufacturer's limited warranties varying from 90 days to a period of 25 years. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting products to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. In most cases the manufacturer reserves the right to repair or replace defective products under warranty.  Please note that most manufacturers will not cover the cost of the removal or replacement of any item that is in need of warranty service. In most cases the manufacturer will require the purchaser to cover the cost of evaluating the need for warranty service if necessary as well as the cost of shipping the item that is need of of warranty service to and from the manufacturer's warranty service center. Please ask your sales representative for the respective warranty information. Discount Solar Supply does not warrant uninterrupted or error-free operation of any product. We do not warrant that any product that you acquire will meet your individual requirements. We do not warrant that that any product that you have purchased from Discount Solar Supply will work with your existing product. For example: your Charge controller, your A.C. generator, your batteries etc. Please note that Discount Solar Supply does not provide warranties for the products that we sell. Warranties are provided solely by the products respective manufacturer. Discount Solar Supply DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

 

Money Back Guarantee


You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Discount Solar Supply in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.

 

 

Contractor/Installer Referrals

++Discount Solar Supply maintains a nationwide list of contractors/installers that may be provided to our customers upon request solely as a convenience. Discount Solar Supply is not a contractor and as such we do not sub-contract installation services to anyone. In addition we do not make contractor/installer recommendations. And as always, we highly recommend that you always verify that any contractor or installer that you are considering possesses the necessary licensing, certification, bonding and insurance. In addition, always check references before signing any contract. The decision to use any contractor/installer on this list is entirely at your own risk. Should you decide to use any contractor/installer from this list, you hereby agree that Discount Solar Supply under no circumstance shall be held liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility.

 

IF YOU ARE PLANNING TO INSTALL ANY PRODUCT THAT WE SELL WITHOUT THE USE OF A LICENSED, CERTIFIED, EXPERIENCED CONTRACTOR OR INSTALLER 

STOP !! 

 PLEASE READ THE FOLLOWING VERY IMPORTANT NOTICE ! 

Many states as well as local municipalities may permit the home owner to perform a self/DIY installation of the products that we offer as long as the products are installed according to current NEC electrical codes. Although this may be permitted, Solar Home, Inc, highly recommends that the installation of any system that we sell be performed only by a licensed electrician. 

Installation of the products that we offer exposes the installer to voltages and currents that are considered lethal and can cause injury or even death if not installed properly. 

The decision to self/DIY install any product that we offer is entirely at the consumer’s own risk. Discount Solar Supply highly recommends against self-installing any electrical portion of the systems that we and assumes no responsibility or liability for loss or damage, whether  direct,  indirect, consequential or incidental, which might  arise out of the installation or use of any of these products.

 

Self-installation of any of the above listed products  shall be entirely at the user's risk.

 

 

Returning Defective Products


Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Discount Solar Supply RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Discount Solar Supply reserves the right to Charge for shipping, handling and labor if the Product received for repair is non-defective.

 

 

Price Guaranty 

 We will beat any nationally advertised price on the same grid tie solar system offered by a competing dealer under the following conditions: 

 

1. If you find a lower price, it must be verifiable by one of our staff, so we request that you provide us with the dealers contact information.

2. Due to fluctuations in the cost and availability of various products, our price guaranty may only be honored at the time of sale and not afterward.

3. Our price guaranty only applies to prices which are nationally advertised via the Internet, Radio, Newspaper, Television, Mailer etc. and must be posted by an actual dealer of alternative energy products. The product must be able to be purchased by the general public (companies that require you to purchase a membership, do not qualify).

4. Our price guaranty applies only to like products and not equivalents, in other words " apples for apples " i.e. same manufacturer, same model, same warranty, same shipping cost, new in the box. Not refurbished or a customer returned item.

5. The nationally advertised price must be offered by a legitimate full service business which offers live pre and post sales support for the products that they sell. Businesses that only offer a shopping cart for placing an order do not qualify for this offer. The business must operate from a physical address.  Individuals operating from their home, automobile or a PO box do not meet the requirements of this offer.

6. Our price guaranty applies only to items that are new, in stock and ready for shipment from the dealers place of business.

 

7. Due to the extreme volatility of the current solar panel market. Until further notice our price guaranty does not apply to solar panels.

 

8. We do not perform installations so if the quote that you have obtained from a competing dealer is not itemized and includes installation, we will need to see a breakdown of the cost for materials in order to beat the price that was offered to you for materials.

 

 

Rebate Reservation

 

Your rebate amount if any may vary depending on expected system performance and will be calculated based on equipment ratings and installation factors, such as geographic location, solar module tilt angle and azimuth angle and shading. Please note that many states and or utilities will use the the AC rating of the your system's equipment and not the DC rating of your system's equipment when determining the amount of your rebate. The AC rating of your equipment is typically calculated by multiplying the PTC rated output of your solar panels by the number of solar panels multiplied by the CEC weighted efficiency of your inverter, multiplied by your system's design factor which is based on module tilt angle, azimuth angle, shading and geographic location, multiplied by the current per AC watt rebate amount. Please contact your state or utility company to determine equipment ratings and exactly how your rebate will be calculated and what your rebate amount will be. In the event that you have paid Discount Solar Supply a deposit or have paid in full for the purchase of a grid tie solar system and you are unable to secure an approval on your rebate reservation from your state or utility company’s rebate administrator, we hereby agree to issue you a full refund of your deposit or a full refund of the full payment that you made to us toward the purchase of your solar system so long as the product has not been shipped to you. In the event that you have paid in full and your solar system’s components have already been shipped to you and you are unable to secure an approval of your rebate reservation from your utility company’s rebate administrator, Discount Solar Supply hereby agrees to issue you a full refund of the full payment minus shipping costs, upon the return of the solar system’s unused, undamaged equipment so long as said equipment is returned to our warehouse within 30 days of its delivery to your site. Please note that as a courtesy, Discount Solar Supply offers free assistance to its customers in filling out their rebate applications but assumes no liability or responsibility for securing a rebate for you nor any liability or responsibility for securing any specific rebate amount. For this reason Discount Solar Supply highly recommends that you wait until you have received your rebate reservation confirmation before taking delivery of your solar system’s components. If you have paid in full for your solar system and have not yet received an approval for your rebate reservation, Discount Solar Supply will store your solar system for you at no charge until you have received your rebate reservation approval.

 

Title to Products


Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

 

Limitation of Liability


Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. If any product or service that is offered by this website is found to be defective, Discount Solar Supply and its officers shall not be responsible for reimbursement of any cost related to servicing, repair, correction or replacement. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 

Customer Remedy

Discount Solar Supply's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days.  All remedies are limited to the United States. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.

 

Solar System Performance


Solar system performance is based on many factors which are completely beyond the control of Discount Solar Supply Incorporated. Therefore Discount Solar Supply, Incorporated. its officers and its employees make absolutely no claim as to how your system will perform in your specific application. Furthermore Discount Solar Supply, Incorporated does not perform solar system installations and is not involved in any way in your solar system's installation and therefore disclaims any responsibility for the quality of your solar systems installation. As mentioned above solar system performance is based on many factors, one such factors which may negatively impact your solar system's performance is the availability of peak sunshine. Peak sunshine is defined as sunshine which is available during clear sky conditions between the hours of 9 AM and 3 PM. The 5 to 6 hour peak sunshine energy production examples depicted on this website are meant for estimation purposes only and may not be applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona and New Mexico. Your site's number of peak sunshine hours and your solar system's performance will vary depending on factors such as, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age and condition, the quality of your installation, obstacles to sunlight such as trees and buildings, and the direction (azimuth) that the solar modules are pointed at. Because conditions such as the level of reflectivity impacting the backside of bifacial solar panels can vary and because conditions such as your site's number of peak sunshine hours, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age, obstacles to sunlight such as trees and buildings, and the direction that the solar modules are pointed at, Discount Solar Supply makes no representation as to the amount of additional power or efficiency that bifacial solar panels are capable of and makes the manufacturer's specification sheet available to you for reference purposes only. In all cases Discount Solar Supply Incorporated, DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO SOLAR SYSTEM PERFORMANCE, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Click here to learn about STC/DC watts vs PTC watts and estimated AC power production

 

Obtaining An Installation Permit

Discount Solar Supply, Inc. hereby makes no representation that any solar system that we sell will meet your municipality's specific permitting requirements. As such, Discount Solar Supply, Inc. highly recommends that you or you contractor obtains an installation permit prior to purchasing and installing any of our systems.

 

Technical Support

Discount Solar Supply offers free technical support on the products that we sell. Technical support is limited to the following: Product operation, product trouble shooting, and limited product installation advice. For safety reasons, Discount Solar Supply shall not offer installation advise to any person other than an experienced electrician who is licensed to perform electrical work within the state that the product installation is to take place, when said installation involves dealing with voltage levels and or current levels that may be harmful or lethal if not properly or safely installed. Discount Solar Supply hereby recommends that all electrical connections be performed by a licensed electrician in accordance to NEC guidelines.

 

Solar System Design


Discount Solar Supply uses data provided by you and or your installer as well as the best available data from Google Earth® images to determine the best layout for your solar panels. If this data is inaccurate, for example, we have been provided with inaccurate dimensions or angles of your roof or there are legally mandated restrictions or setbacks that we have not been made aware of or there are vent pipes or other obstacles that interfere with the placement of your solar panels or you or your installer has decided to modify the original layout design that we have provided you with then your installation may require additional components such as mounting brackets, wire, railing, combiner boxes, flashings, standoffs, tilt legs, etc. Discount Solar Supply is solely responsible for supplying you with the items that are identified in your quote and is not responsible for supplying you with additional components free of charge. Should your installation require additional components such as those identified above, we will make those items available to you at our normal discounted pricing.

 

Payment Due


If you have not prepaid for your order then payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice.

 

Pricing


For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Discount Solar Supply is not responsible for manufacturer price changes, which may occur at any time without notice.

 

Shipping Methods


All shipping methods are described as follows:

 

UPS Ground- Delivery 7 to 10 working days from shipping depending on your location.

 

USPS Ground Delivery 7 to 10 working days from shipping depending on your location.

 

Two Day Service- Delivery within 2 days from shipping date.
(The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All CHARGES are for 2 day service, not necessarily 2 day air freight.)

 

Overnight Delivery- Delivery by the next business morning. (Does not include Saturdays)

 

All shipping methods are from the date the order is shipped. The time guidelines do not account for any delays due to stock shortages prior to shipping.

 

Privacy Notice

 

This privacy notice discloses the privacy practices for Discount Solar Supply http://www.solaronsale.com/

 

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

 

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

 


Information Collection, Use, and Sharing.


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the shopping cart area of this web site.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Links to other sites

 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Contests and surveys

 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-844-359-5955 or via email at:
 

Quotes@Solarquickquote.com

 

 

Kilowatt Hour Cost Estimates

 

*This 7 cents per kWh cost estimate is based on a standard concrete tile or composition shingle roof mount installation using one of our $1.48 per watt Ecostar grid tie solar systems installed at a cost of $1.30 per watt or less with no barriers to installation that would add additional costs to the installation and are after the 30% federal tax credit has been applied to your system cost**  These calculations do take into consideration your estimated cost to replace two inverters at year 11 to 13 and year 22 to 24 and your estimated cost for labor to possibly replace no more than four failed solar modules and are calculated over the the 30 year life expectancy of this system. This kWh costs for energy estimates is based on a cash purchase and does not consider the cost of financing should you decide to borrow the money to purchase your system and does not consider any possible return on investment if you had decided to invest your money elsewhere. Your kilowatt hour costs may vary. The 7 cents per kWh estimate mentioned above is dependent upon an installation labor rate of no than $1.30 per watt and is also dependent upon at least 5 hours of average peak sunshine per day.

Solar system performance is based on many factors. One such factor which may negatively impact your solar system's performance is the availability of peak sunshine. Peak sunshine is defined as sunshine which is available during clear sky conditions between the hours of 9 AM and 3 PM. The 5 hour peak sunshine energy production examples depicted on this website are meant for estimation purposes only and may not be applicable to your specific installation, and are typical only for certain areas of Southern California, Nevada, Arizona, New Mexico and Texas. Your site's number of peak sunshine hours and your solar system's performance will vary depending on factors such as, geographic location, the angle at which your solar panels are tilted, time of year, degree of annual cloud cover, pollutants in the air, dirt and guano (bird droppings) build up on the solar modules, time of day, solar module age and condition, the quality of your installation, obstacles to sunlight such as trees and buildings, and the direction (azimuth) that the solar modules are pointed at. Your results may vary. Please read our sales policy for more information. These factors are beyond the control of Discount Solar Supply and thus Discount Solar Supply , Inc. makes no representation as to how your system will perform in your specific installation. This 7 cents per kilowatt offer is dependent on the availability of a net metering policy that compensates solar users at a full retail cost of electricity rate. This 7 cents per kilowatt offer is null and void should your state, municipality or utility company change their existing net metering rules in the future so that they include net metering fees or compensates solar users at less than a full retail rate. This 7 cents per kilowatt offer is available for a limited time and is dependent upon the the availability of a contractor that charges no more than $1.30 per watt that serves your area that can complete your installation and obtain all necessary permits that will be needed to qualify for the 30% Federal tax credit before it expires on December 31st 2018. Please be aware that as we approach this deadline, the demand for installation contractors is expected to increase dramatically, so this offer may end at any time, without notice. Time is of the essence.

Please see you accountant or tax preparer to make sure that you qualify for the 30% federal tax credit.

 

Telephone Assistance


If there is a problem with a product that you purchased from Discount Solar Supply you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional Charge, at 1-844-359-5955 for telephone assistance between the hours of 9 am to 6 pm PST, Monday through Friday.

 

General


All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Discount Solar Supply Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional.

Prices subject to change at any time without notice.

 

 

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